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Terms & Conditions


Upon acceptance of these terms either by a signature and or a deposit paid,a binding contract is entered into between the Client and GREATER WESTERN SHADES. (Hereafter represented by GREATER WESTERN SHADES) not withstanding GREATER WESTERN SHADES right of non-acceptance due to errors and omissions.

Quotations provided by GREATER WESTERN SHADES are valid for 30 days (if not mention on the quote, otherwise will be till the date mentioned on the quote) from date on quote and may be subject to change after that time. Accepted orders are subject to change upon final check measure by GREATER WESTERN SHADES. GREATER WESTERN SHADES reserve the right of non-acceptance at any time.

Completion date is an estimate only and subject to material availability. No responsibility will be accepted for delays. No compensation will be paid for any delays.

Client to make access to the works available between 7.00am to 4.00pm Monday to Friday or as otherwise agreed.

Client accepts that any powder coat colours and brand stated on this quote are as per the client's selection and that GREATER WESTERN SHADES takes no responsibility for shade variations.

Whilst every attempt will be made by GREATER WESTERN SHADES to ensure that the products sold and delivered match samples or products on display in showrooms, any minor or material variation or change in colour or grain between the sample and the goods delivered shall not entitle the client to reject the goods nor to claim any compensation for such variation or change.

Client acknowledges that GREATER WESTERN SHADES staffs are not qualified colour consultants or interior decorators- any suggestions or recommendations are their opinions only and the client takes responsibility for the choice of materials or products ordered.

The acceptable standard for imperfections on the final job is- if it is visible with naked eye, in natural daylight at a distance of 1.2 metres, it is not acceptable. If it is not visible with the naked eye, in natural daylight at distance of 1.2 metres it is acceptable.

Terms of payment

To confirm the order, client has to pay 50% quote amount (upfront) or the amount agreed between client and GREATER WESTERN SHADES before placing the order to production.

Final Payment to be made ONE DAY prior to installation.

On practical completion (i.e. the majority of the order has been supplied and installed) final payment will be considered due on the installation day.

In the event of non-payment, client will be liable for all or any legal costs incurred by GREATER WESTERN SHADES in recovering the debt.

The client hereby acknowledges that the goods and services supplied by GREATER WESTERN SHADES shall remain the property of GREATER WESTERN SHADES until full payment is received. In the event of the client defaulting in any terms of this agreement including the payment of any monies due under this agreement then GREATER WESTERN SHADES shall have the right (without serving notice) to retake possession of the goods supplied to the client by GREATER WESTERN SHADES. The client hereby authorises and allows GREATER WESTERN SHADES representatives, agents or employees to enter premises upon which the goods are housed or stored for the purpose of re-claiming possession and GREATER WESTERN SHADES shall not be liable for any costs, losses, damages, expenses or any other monies or losses suffered by the client as a result of re-claiming possession of the goods.

If the client is not ready to take delivery of or to have goods installed within four weeks of GREATER WESTERN SHADES notifying client that the goods are to install, the client agrees to pay final payment up to the total value of the purchase price or as otherwise agreed upon final notification of product is ready to install.

Once the order is confirm by the client and product is done, client is liable to pay full agreed amount of the order. Client CANNOT REFUSE to accept the product. GREATER WESTERN SHADES reserve right for recovery process in such cases.

The client agrees not to hold GREATER WESTERN SHADES responsible for any delays with supply or installation and agrees not to demand any compensation, whether monetary or otherwise. The client also agrees not to withhold payment if, for any reason, a minor part of a client's order is delayed.

Force Majeure

GREATER WESTERN SHADES shall not be liable for any failure or delay to supply, deliver or install the products where such failure or delay is wholly or partly due to any cause or circumstance whatsoever outside the reasonable control of GREATER WESTERN SHADES.


Due to all of our work being custom made, GREATER WESTERN SHADES do not offer any refunds on services, however, we will work with you to ensure 100% satisfaction is met by the completion of the work.

For more information, call 1300 844 423